Skills
• Multi-Site Operations
• Lean Manufacturing
• PCI Compliance
• Production Management
• Continuous Improvement
• Operational Excellence (WCM)
• Digital Transformation
• Root Cause Analysis
• Industry 4.0 Initiatives
About
Operations Manager with 8+ years of experience leading production management, planning and control, and operational
excellence across regulated manufacturing environments. Delivered consistent performance across multi-site operations
(Johannesburg and Cape Town), achieving a 154% overall performance score through disciplined cost control (€0.26 per
unit), improved gross margin (18.9%), and targeted savings initiatives (€128K achieved against a €108K target). Drove
operational excellence through 99.96% on-time delivery, reduced customer complaints (0.24 CPMS vs 0.6 target), and
lowered scrap rates (0.21% vs 0.30% target) while maintaining zero safety incidents. Led compliance and quality
excellence with 100% audit success across PCI, ISO 9001, and customer audits, and advanced continuous improvement
through automation, Industry 4.0 initiatives, and digital transformation. Recognised for building high-performing, multi-
skilled teams and embedding sustainable performance improvement aligned to business objectives.
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